At Norwegian Hull Club, we don't only insure - we also work to prevent, to assist and to resolve.
Our Service Concept ensures that 'we're with you' at every step, ready to provide the best possible assistance in the quickest possible time.
This means sharing what we've seen while listening to the insights of others. It's about harnessing everyone's experiences, working together and reducing risk wherever we can. When the unforeseen does occur, that's when support really comes into play - both real-time during an incident, as well as in the aftermath.
We're always mindful of our clients desire to 'get back in business' swiftly and as smoothly as possible, and we pride ourselves on handling critical situations and claims in the most professional way possible.
Long before alarms sound and urgent calls are made, we're working proactively with our clients to strengthen their capabilities and reduce risk through sharing experience.
Loss prevention activities including tailored training and real-world exercises, sees us working alongside crews and operators to provide them with the knowledge and tools needed to recognise and handle potential risks before they become incidents: risk awareness.
By identifying vulnerabilities, sharing insights, and fostering a culture of emergency preparedness, we work together to reduce risk.
'We're with you' - our experienced team is always just a phone call away, ready with real-time Emergency Response support.
From our Situation Room, providing real-time situational awareness that enables more informed decision making, Norwegian Hull Club works with a carefully selected roster of strategic global partners to provide exceptional insight via AIS-based tracking systems, weather monitoring, satellites and social media monitoring, operational and strategic emergency response advice; Operational Intelligence (OPINTEL), as well as Cyber and K&R response. We also enjoy long-standing relationships with leading salvage companies all over the world.
When acting as claims lead - and we aim to be the preferred claims lead in the market - Norwegian Hull Club is committed to excellence in service and swift settlements.
Our experienced Claims Handlers work towards this, harnessing the know-how and insight of our in-house technical department as well as our well-established global network of qualified surveyors.
The Club’s Situation Room sits at the heart of our head office in Bergen. It’s also very much at the heart of our organisation.
'My Norwegian Hull Club' is an easy-to-use digital platform designed to deliver ‘the next level’ in first-class marine and offshore energy insurance.
Greater efficiency, transparency and trust across the entire insurance process between all stakeholders are just some of the key benefits of this gateway to online solutions for brokers and policy holders with active insurance.
If you would like to know more about My Norwegian Hull Club, please contact your designated underwriter, claims handler or use the General Enquiries form on our Contact Page.
