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Duty Operators

24/7 Emergency only

On this page, you will find practical advice, including our H&M correspondent and surveyor map


Real-time Emergency Response support

When the unexpected does happen, The Club provides real-time global Emergency Response support from its dedicated Situation Centre.

Again, knowledge sharing is key: we combine in-house expertise with the latest technology and our network of international strategic partners to provide real-time awareness, support and reassurance to our clients when they need it most.

We provide support that harnesses up-to-the-minute safety and security intelligence, as well as active use of the Situation Center – merging global reality with a wealth of data.

Emergency Response - providing our clients with real-time situational awareness - quickly generated via such channels as AIS-based tracking systems, weather monitoring, satellites and social media monitoring, we offer operational and strategic emergency response advice; Operational Intelligence (OPINTEL); global network/resource overview; Cyber and K&R response (worldwide partners and network).

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Risk Awareness - –based on factors such as voyage risk assessment methods and tools; safety intelligence support (ice, windstorms, etc.); security intelligence support (piracy, port risk, cyber etc.)

Data analytics - offering greater insight to clients; active use of the Situation Centre; harnessing and evaluating data in order to provide greater understanding; merging / comparing global reality with internal data.

If you have any risk awareness issues give us a call and, together, we will merge global reality with available data to synthesise the required insight.

Our network of H&M correspondents and surveyors

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H&M Casualty Response - Introduction

Advice to the Master in Case of Average