In this section, you will find information and advice aimed at Owners / Brokers regarding Norwegian Hull Club's Remote Survey service.
What to do
Once a Remote Survey has been given the go ahead, your Claims Handler will arrange for it to be carried out with a competent Surveyor.
The Claims Handler’s focus is to ensure that the Remote Survey process is established, understood and carried out in a clear, efficient manner. They will ensure further proper handling of the claim to the satisfaction of all parties.
If Owners / Brokers have any questions concerning Remote Survey, these can be directed to the Claims Handler.
If the Captain has any questions regarding Remote Survey, they should contact the appointed Surveyor.
Key benefits
Norwegian Hull Club has identified several key benefits of Remote Surveys that particularly apply to Owners, including:
- Immediate survey (upon notification), also at sea - All participants can benefit from an early notification, while the claims handler can guide owners immediately. Greater efficiency in the Claims process.
- Vessel can decide 'time' for survey - A vessel is a busy place. particularly when damage has occurred. When a vessel arrives in port, it is even busier. If the crew can decide the time for a survey, this should be beneficial to both them and the Owners.
- Link the crew or a local surveyor up with a specialist in challenging / significant cases - This is often done (and particularly important) when recovery action may be pursued.