A large container vessel docked in Antwerp

Advice to Nominated Officer / Crew Member

In this section, you will find information regarding your role when an Owner / Broker, together with Norwegian Hull Club, has decided to conduct a Remote Survey of vessel damage.

The Captain has nominated you as an officer / crew member to conduct the on-site part of the Remote Survey, together with a Surveyor who will be located off-site.

In order to conduct a successful and efficient Remote Survey, the nominated officer / crew member needs a smartphone (ideally no more than 2-3 years old) with an adequate camera and the Onsight Connect app installed (see links and Step 2 below).

If you use your own mobile phone and network, you should be compensated appropriately; this should be arranged by your Captain.

Crew members: please read and understand these following steps. If any of them are unclear, please contact the Surveyor who will conduct the Remote Survey.

What to do

1: Your Captain has nominated you to conduct the Remote Survey together with the Surveyor.

2: The Surveyor will add your name and phone number to the system; you will receive an SMS with a link to the Onsight Connect app and log-on.

3: Prepare for the call; connect an earpiece to your phone for the best possible audio quality with the Remote Surveyor.

4: You and the Surveyor will run a test before the Remote Survey gets underway in order to check the app and the WiFi / network connectivity at the damage location point. Together, you will decide on a suitable time to conduct the Remote Survey.

5: When it is time for the Remote Survey, open the SMS and follow the link. Alternatively, open the Onsight Connect app.

6: Conduct the Remote Survey in cooperation with the Surveyor, following their guidance and instructions. Ensure that the Remote Survey is conducted according to shipboard management safe practice and with the Captain’s / Safety Officer’s consent / knowledge.

7: If needed, the Surveyor will conduct a follow-up Remote Survey with you at a new time (to be agreed). If this is done within 24 hours of the first one, it can be performed on the same licence. Follow-up surveys conducted after this 24-hour window will require a new guest licence.


Key benefits

Norwegian Hull Club has identified several key benefits of Remote Surveys that particularly apply to crew members, including:

Vessel / unit can decide 'time' for survey - A vessel is a busy place. particularly when damage has occurred. When a vessel arrives in port, it is even busier. If crew can decide the time for a survey, this should be beneficial for both them and the Owners.

Joint survey - There is sometimes a need for conducting a Joint Survey. Using Onsight Connect and including two parties (Surveyors) will ensure that both get exactly the same information.

Shorter and more efficient follow-up surveys - The need for follow-up surveys depends on damage, coverage, complexity and many other factors. They may be required during both the damage and repair phases. This will be particularly beneficial for the surveyor and the Captain / nominated officer / crew.