Crisis Management: Interactive Exercises

(the right side of the bow tie)

Activity Shore Sea Hrs Description
Crisis Management * * 2+ Human reactions in crisis situations (CRM in crisis situations).
ISM *   3+ Ship and crew in need of assistance due to water penetration, fire, grounding etc.
ISPS *   3+ Ship and crew threatened by or has suffered terror, piracy or other war-like perils.
Assistance and Salvage * * 3 What to do when in need of assistance. Worst-case scenario. Timeline, notifications, resources, contracts and evidence collection.
Media * * 3+ How to relate to the media, including the role of social media in times of crisis. Practical exercises: interviews, press statements and briefings.
Next of Kin *   3+ How to relate to next of kin (NOK) in crisis situations. Includes practical exercises.
Marine Insurance Course for Superintendents *   3+ Lessons learned from major casualties. Various types of insurance in H&M and P&I. Learn about the claims process and how to present a claim (the Owner’s Statement of Claim).

The exercises cover technical and operational issues, relations to the media and next of kin. The exercises may be organised as a tabletop event (a sequenced incident) or a full- scale dent where all three elements are involved. The exercises and scenarios are tailored according to the client’s requirements.

Long-term experience shows that there are no quick fixes in this line of work. The NHC has therefore assembled a three-year plan for shore staff training, as illustrated by Figure 3 below.

Plan model

Exercise Year 1

The first exercise can be a procedural tabletop where the goal is to run through procedures and find strength and weaknesses within the contingency organisation. The exercise should identify needs for internal training prior to next years exercise.

Training

The company can conduct training iaw lessons identified from former exercises.

Exercise Year 2

The second exercise can build on the first one. It can address single challenges, such as operational / technical issues, media or Next of Kin.

Training

The company can conduct training iaw lessons identified from former exercises.

Exercise Year 3

The third exercise can be a full scale exercise, where the goal is to stress your organisation and test all elements, such as operational/technical issues, media and Next of Kin.

Training

The company can conduct training iaw lessons identified from former exercises.

Figure 3; The three-year plan: The experiences from the first exercise will be used to determine the need for additional train- ing in the period until next exercise.