We have often experienced that the progress of completing a claim has been slow under the H&M or LOH policies from the Owners side. This might be related to the fact that the superintendent is dedicated to new dockings of other vessels or be involved in other projects following the completion of an average repair. Thus, the handling of the claim and the presentation of the final Owners Statement of claim will be delayed.
Some claims might be complex due to the cause of the incident or there might be challenges in respect of the policy wording and whether the claim is recoverable. Other claims might involve a recovery process against third parties such as makers, yards or even charterers which can be difficult to handle.
In order to assist Owners in progressing and completing their claim under the policy or pursuing claims against third parties, NHC has developed the service "In-house Claims Office". Norwegian Hull Club Claims personnel will open an in-house claims office at Owners premises for one full day and will be available for those superintendents having a pending claim. This service has been very much appreciated by our Members and might be useful also in combination with arranging a Norwegian Hull Club Marine Insurance Course for Superintendents.