Advice to the Surveyor
In this section, you will find information and advice aimed at Surveyors regarding Norwegian Hull Club's Remote Survey service.
The role and participation of the Surveyor is crucial to the successful planning, undertaking and completion of a Remote Survey.
There are several important steps and considerations that a Surveyor needs to perform in order to conduct an efficient and functional remote survey via Librestream’s software Onsight Connect. Guides for Onsight Connect are available here.
Surveyors should read and understand the steps below both before and during any Remote Survey process. If you have any questions, please contact The Club’s Technical Department at technical@norclub.com or, for technical issues related to Librestream, support@Librestream.com
What to do
1: Norwegian Hull Club will contact you regarding conducting a Remote Survey and share necessary information relating to the damage and your assignment
2: Prior to conducting a Remote Survey, please consider if further relevant information should be provided. Request that the same consideration be given by Owners / Brokers - you can do this either directly or through the Claims Handler.
3: Make sure Librastream’s Onsight Connect app is installed on a suitable device / PC:
Surveyors and Norwegian Hull Club should agree who will provide the guest licences to the end user (Captain or nominated crew members).
4: The Norwegian Hull Club Claims Handler will provide you with the Captain’s contact details
.
5: You will be notified by Norwegian Hull Club when you can contact the vessel’s Captain in order to conduct the survey.
6: Contact the Captain and present yourself as the Remote Surveyor. Make sure that the Captain is aware of the information regarding the Remote Survey concept available at norclub.com/remote. The Captain should inform you as to who will be the officer (or crew member) performing the on-board part of the remote survey and provide their contact details (name, rank and telephone number).
7: Contact this officer or crew member and tell them to prepare for the Remote Survey.
Again, inform them of norclub.com/remote and the information available there if they appear unfamiliar with the process..
8: Add guest user in Onsight Connect app. They will receive an SMS with a link to the software and an automatic login.
9: Together with the officer / crew member, run a test of the Onsight Connect app and the connectivity at the point of damage. You should determine the following: Can WiFi be used? Should a mobile network be used instead? Or must the video/pictures be taken off-line? When you have established these points, agree on a time to start the Remote Survey.
10: Start the Remote Survey at the agreed time, remembering to account for any differences in time zones.
11: If a follow-up Remote Survey is required, agree on a time to conduct it. If this is done within 24 hours, the guest licence will still be valid. If not, you will need to issue a new guest licence to the officer / crew member.
12: Start survey reporting.
Key benefits
Norwegian Hull Club has identified several key benefits of Remote Surveys that particularly apply to Surveyors, including:
- Shorter and more efficient follow-up surveys - The need for follow-up surveys depends on damage, coverage, complexity and many other factors. They may be required during both the damage and repair phases. This will be particularly beneficial for the surveyor and the Captain / nominated officer / crew.
- Reduced travel - time and cost savings as well as reduced environmental footprint.