Key Correspondents have a regional responsibility as described in the table on the next page. A Local Correspondent will usually be the first representative from the underwriter to attend the vessel. In the event of a major casualty, a Key Correspondent may attend in addition to a Local Correspondent.
In order to handle any H&M casualty – wherever it may take place – it is our goal that the correspondent should assist and collaborate with the Master and his crew, the owner or his shipmanager/superintendent in the best way possible.
If a Master contacts a key or local correspondent directly, they will ensure that NHC is informed accordingly and that all claims handling formalities are initiated.